To ensure you get the best possible service, please contact your nearest associate for assistance. Should you be unable to for any reason, the protocol and instructions for submitting a sample are provided on this page. It is our goal is to ensure that you receive the highest levels of service possible; to achieve and enhance this commitment of customer satisfaction and loyalty, we have implemented a continuous improvement program to achieve and maintain a world-class level of performance here in Southern Africa.
We welcome your suggestions, ideas, positive criticism and valuable experience.
Sample protocol. Please see the “Sample Protocol” information at the bottom of the page, take a special note of the Hair Weight and ensure you utilise the Hair weight scales provided (should you request them from us). The Laboratory will return a QNS (quantity not sufficient) report for underweight samples received and the results will be delayed until the additional quantity is receivedand processed. Should an additional quantity not be received within 14 days, acourier fee of R100.00 will be levied to your account.
Submittal forms. Please fill in all areas of the required Submittal Form (attached) and ensure that a submittal form accompanies each sample posted.
Delivery. Please send your samples via registered post over night or by courier – it is essential that however you choose to send it that it has a tracking number so that we know when to expect it!
Proper collection of the hair sample is extremely important and cannot be over-emphasized. Collection should be done under professional supervision, or by someone trained in proper collection procedures within a clean environment. The following guidelines should be maintained to insure the collection of a metabolically representative sample and to avoid the introduction of external contaminants prior to, during and following the collection process.
Scalp hair is the only source recommended for analysis. Pubic and other body hair should only be used as a last resort if scalp hair is not available.
Note: Pubic and other body hair is only recommended for confirmation of elevated toxic metals found in the scalp hair and/or to rule out external contamination of the scalp hair.
Each collected sample should be taken in small portions from at least four to five different locations of the scalp. The recommended areas for collection are the nape of the neck, posterior vertex and posterior temporal regions.
Note: All reference range correlations, dietary recommendations and interpretive report content assumes that the complete hair specimen originated solely from the above defined regions of the scalp.
The weight requested for a hair specimen is 125 milligrams (0.125 Gram). Use of the TEI Hair Weight Scale Cards will insure the collection of sufficient sample weight. However, if a Hair Weight Scale is not available, one full teaspoon should approximate the weight requirement.
Each sample specimen must be accompanied by a standard HTMA Laboratory Submittal Form, completed in its entirety and signed by the health professional.
It is important the address details are clear and correct:
HTMA-SA. 6 Roodehek Street, Gardens, Cape Town. 8001.
Please write below - Mill Street Post Office if SAPO counter to counter or Cape Metropolitan if Postnet counter to counter.
Also include the cell # of 0834407843 on all postal articles.
Notification. Neither the post office nor Postnet inform our office of mail at their stores. It is very important that you supply me with the correct tracking number either by sms or e mail : firstname.lastname@example.org or Ukuva@netactive.co.za
we will confirmreceipt of your notification.
Payment Terms. Upon receipt of your samples you will be emailed an invoice at the current price list. Please email to inquire after our banking details to make an EFT payment.
Please forward payment confirmation to the above e-mail address. Please note. Results will only be released if proof of payment has been received.
Shipping. Courier shipment to the laboratory in the USA take place each Friday at 12 noon, this ensures we receive our results back on the following Thursday.
Note: Public / Bank holidays in the USA result in an additional delay of 2 days.
Results. All results are e-mail in a .pdf format. You will require a “reader” to open these files, this can be downloaded FREE and SAFELY from
select your computers operating system and download. We suggest you do not accept any invitations to download any other “add on’s”
The portion of hair to be collected should be untreated, i.e. not permed, dyed or bleached. If all of the hair has been chemically treated, wait until sufficient new virgin growth has emerged to allow collection. The hair should also be free of all gels, oils and hair creams prior to sample collection. For those individuals environmentally and/or occupationally exposed to external contaminants, (welding, mining, etc…) special care should be taken to limit exposure between washing of the hair and the collection of the sampled hair.
High grade stainless steel scissors or thinning shears should be used to cut the hair as close to the scalp as possible. The length of the collected hair should not exceed one and one-half inches. The proximal portion (one and one-half inches closest to the root) should be retained and the excess discarded.
Note: The proximal portion is reflective of the most recent metabolic activity.
Upon cutting the sample, the hair should be placed directly into a clean hair specimen envelope normally provided by the laboratory and then sealed with the glue flap only. Do not use plastic bags in place of the standard paper envelopes to hold the hair specimen. In addition, do not use staples, paper clips, adhesive tape, aluminum foil or other metal and paper material of any kind to seal, secure or wrap the hair envelope and/or the hair specimen contained within.